Research Seminar Title:
 "Requirements for Trust and Confidence in E-Commerce".

Speaker: Sara Jones (University of Hertfordshire)

Date: 6 October 1999

This talk will be something of a trip report about the time I spent earlier
this year at the Joint Research Centre in Italy. It will be very similar to
the talk I gave to a smaller audience as part of the ISE seminar programme
last May, with some updates about where the research has gone since then.

In the talk, I will describe my work on the TRUST-EC project, whose aim was
to investigate trust and confidence requirements for e-commerce. Trust and
confidence in information services and technologies are seen as having
considerable significance within the Information Society. E-commerce is an
important area of development within the Information Society where there
are already many references to the need for trust and confidence. The talk
will present a conceptual framework aimed at assisting the
identification and characterisation of requirements for trust and
confidence in e-commerce. It will also present the results of a European
workshop, attended by invited participants from European industry,
universities and public authorities, and aimed at identifying user and
business requirements for trust and confidence in the context of four
specific case studies in the area of information brokering.